Fast and discreet delivery
Shopping Info
Same day dispatch
At Eroticgel, we take pride in our swift and confidential dispatch service, ensuring our vibrant customers can delight in their purchases without delay.
Our orders are swiftly processed within 24 hours from our Australian, US, and Poland warehouses, except on weekends and holidays.
If you place your order between Monday and Friday before 2 pm AEST/AEDT, it will be dispatched on the same day.
In case you miss the 2 pm deadline or if your order couldn't be dispatched on the same day, rest assured it will be sent out on the next business day.
For urgent orders, we recommend reaching out to our friendly customer service team via our Contact Us page.
We partner with reliable delivery carriers such as Australia Post, Sendle, and UPS. Every order comes with full tracking, and you'll receive a tracking link via email on the dispatch day.
Your order will arrive discreetly packaged, free of any references to the product or our website's name.
Australian Deliveries
Standard: 2-7 business days - AU$9.99 per order (FREE on orders over AU$59*)
Express: 1-3 business days - AU$12.99 per order
We will arrange shipping through Australia Post and Star Track Express, while Sendle will handle larger and bulkier orders.
Deliveries to non-metropolitan areas may experience slightly extended transit times.
Your order may be left unattended at your specified delivery address, placed in a secure location away from inclement weather.
In cases where the delivery area is deemed unsafe, the delivery service may opt to leave a collection card at the nearest Post Office for your convenience.
While we cannot be held responsible for parcels lost or stolen after delivery, please reach out to Customer Service if your parcel is misdelivered.
*Minimum spend for free shipping is determined based on the shopping cart value after any discounts have been applied.
USA deliveries
Regular: 2-7 business days - US$6.99 per order (FREE on orders over US$59*)
Express: 2-4 business days - US$12.99 per order
We will arrange shipping through USPS and UPS.
Although the majority of our product range is stored in the US, there are occasions when stock may be unavailable, prompting us to ship from Australia. This may lead to your order being split, but you will be notified via our customer service.
Regular: 10-15 business days – International Shipping Rates via Australia Post
Express: 2-4 business days - International Shipping Rates via Australia Post
Deliveries to non-metropolitan areas may experience slightly extended transit times.
Your order may be left unattended at your specified delivery address, placed in a secure location away from inclement weather.
In cases where the delivery area is deemed unsafe, the delivery service may opt to leave a collection card at the nearest Post Office for your convenience.
While we cannot be held responsible for parcels lost or stolen after delivery, please reach out to Customer Service if your parcel is misdelivered.
*Minimum spend for free shipping is determined based on the shopping cart value after any discounts have been applied.
All other countries deliveries
Regular: 5-15 business days
Express: 3-5 business days
Deliveries to non-metropolitan areas may experience slightly extended transit times.
Your order may be left unattended at your specified delivery address, placed in a
secure location away from inclement weather.
In cases where the delivery area is deemed unsafe, the delivery service may opt to leave a collection card at the nearest Post Office for your convenience.
While we cannot be held responsible for parcels lost or stolen after delivery, please reach out to Customer Service if your parcel is misdelivered.
*Minimum spend for free shipping is determined based on the shopping cart value after any discounts have been applied.
Terms and conditions for customers in New Zealand, USA, Canada, and other countries.
New Zealand, USA, Canada and all other countries' customers to this site warrant, understand and agree to the following:
* Customers will be liable for any customs charges, duties or tariffs for their destination country.
* If customs impounds the goods sent from us, the charges and/or cost of goods will not be refunded.
* If the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.
Any questions?
For any inquiries regarding our swift and confidential delivery service, feel free to reach out to our approachable customer service team via email, phone, or live chat. You can find all the contact details on our Contact Us page.