Terms and conditions

Paladin Knight Pty Ltd (ACN 648 696 511) owns and operates the Eroticgel brand and this website, eroticgel.com. Throughout the site, "we", "us", and "our" refers to Paladin Knight Pty Ltd trading as Eroticgel.

By visiting this site or buying from us, you accept these Terms of Service ("Terms") together with any additional terms, policies, and notices linked from these Terms. The Terms apply to everyone who uses the site — browsers, customers, vendors, and merchants.

We may update or replace any part of these Terms by posting changes on this page. Continued use of the site after changes are posted means you accept the updated Terms.

This store runs on Shopify Inc.'s e-commerce platform.

You must be at least 18 years old to buy from this site. By placing an order you confirm that you are 18 or older. If you're not, please don't buy from us.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy available to you under the Australian Consumer Law (or equivalent law in your country) that cannot lawfully be excluded.

By agreeing to these Terms, you confirm that you are at least 18 years old and the age of majority in your state, province, or country, or that you are 18 and have given consent for any minor dependents to use the site.

You must not use our products for any unlawful purpose or use the Service to break any law in your jurisdiction (including copyright laws). You must not transmit malware, viruses, or any code intended to damage or disrupt. Breaking any of these Terms ends your access to the Service immediately.

We may refuse service to anyone, at any time, for any reason. Your content (other than card details) may travel unencrypted across networks, and may be reformatted to fit the technical requirements of the networks or devices it passes through. Card details are always encrypted in transit.

You agree not to copy, reproduce, sell, resell, or commercially exploit any part of the Service or the site without our written permission. The headings used in these Terms are for convenience only and don't affect the interpretation.

We aren't responsible if material on this site isn't fully accurate, complete, or current. Information here is general and shouldn't be your only source when making decisions — check it against other current sources where it matters. Any reliance on the material is at your own risk.

This site may also contain historical information for reference. We may change the site at any time but we don't have to, and it's your responsibility to keep an eye out for changes.

Prices and product details can change without notice. We may change or discontinue the Service (or any part of it) at any time without notice. We aren't liable to you or anyone else for any change, price change, suspension, or discontinuation of the Service.

Some products may be sold only online. Quantities can be limited and exchanges or returns are governed by our Returns Policy.

We've done our best to display product colours and images accurately, but we can't guarantee that your screen shows them perfectly. We may limit sales by region, jurisdiction, or quantity, and we may discontinue any product at any time.

Any offer made on this site is void where prohibited.

We don't warrant that any product or material will meet every expectation, but this doesn't affect any consumer guarantees you have under the Australian Consumer Law or equivalent law in your country.

We may refuse, limit, or cancel any order at our discretion. This includes orders that look like they're placed by dealers, resellers, or distributors, or orders that share a customer account, card, billing address, or shipping address with a flagged order.

If we change or cancel your order, we'll try to reach you using the email, address, or phone number you provided at checkout. You agree to give us accurate, current, and complete information at checkout, and to keep your account up to date so we can complete your transactions and contact you when needed.

For more detail, see our Returns Policy.

We may give you access to third-party tools that we don't monitor or control. They're provided "as is" and "as available" with no warranties or endorsements from us. Using them is at your own risk and discretion — please make sure you're across the third party's own terms before you use them.

We may release new tools or features in the future, and these Terms will apply to those as well.

The Service may include content, products, or links from third parties. Third-party links may take you to sites we have nothing to do with, and we don't review or warrant anything on those sites. We aren't responsible for any harm or loss connected with goods, services, or content from third parties — please review their policies before you use them. Direct any complaints, claims, or questions about third-party products to that third party.

If you send us creative ideas, suggestions, plans, contest entries, or other materials (collectively, "comments"), with or without us asking, you agree we can edit, copy, publish, distribute, translate, and otherwise use those comments in any medium without restriction.

We aren't required to keep your comments confidential, pay for them, or respond to them. We may also remove or edit content that we judge unlawful, offensive, threatening, defamatory, obscene, or in breach of intellectual property or these Terms.

You agree your comments won't infringe anyone's rights — including copyright, trademark, privacy, or personality rights — and won't contain unlawful, abusive, obscene, or malicious content. You can't impersonate anyone or use a false email address. You're responsible for what you submit, and we don't take any liability for comments posted by you or anyone else.

How we handle your personal information is set out in our Privacy Policy, available at eroticgel.com/policies/privacy-policy.

The site or the Service may occasionally contain typos, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, transit times, or availability. We may correct any errors and update or cancel orders if information was inaccurate at the time, including after you've placed an order. We don't have to keep information updated except where the law requires it.

In addition to anything else listed in these Terms, you may not use the site or its content:

(a) for any unlawful purpose;
(b) to ask others to commit or take part in any unlawful act;
(c) to break any international, federal, state, provincial, or local law or regulation;
(d) to infringe our intellectual property rights or anyone else's;
(e) to harass, abuse, harm, defame, intimidate, or discriminate against any person on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit malware or any code that could affect the Service, this site, other sites, or the internet;
(h) to collect or track other people's personal information;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or get around the security of the Service, this site, other sites, or the internet.

We may end your access to the Service or any related site for breaching this section.

We don't guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, or that the results from using the Service will be accurate or reliable. We may take the Service down for any length of time without notice. Your use of, or inability to use, the Service is at your own risk.

Except where stated by us, the Service and the products delivered through it are provided "as is" and "as available" without warranties of any kind — express or implied, including warranties of merchantability, merchantable quality, fitness for purpose, durability, title, and non-infringement.

To the fullest extent allowed by law, Eroticgel and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages (including lost profits, lost revenue, lost data, or replacement costs) arising from your use of the Service or any product purchased through it.

Some jurisdictions don't allow these exclusions, so in those places our liability is limited to the maximum extent the law allows. Nothing in this section excludes any consumer guarantees, rights, or remedies you have under the Australian Consumer Law or equivalent law in your country that cannot lawfully be excluded. Where a consumer guarantee applies and the goods are not of a kind ordinarily acquired for personal, domestic, or household use, our liability for breach of that guarantee is limited (at our option) to replacement of the goods, supply of equivalent goods, or refund of the price.

You agree to indemnify and hold harmless Eroticgel, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand (including reasonable legal fees) made by any third party as a result of your breach of these Terms or your breach of any law or third-party rights.

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will still apply to the maximum extent the law allows, and the unenforceable portion will be treated as severed from these Terms. The rest of the Terms stay in force.

Obligations and liabilities you or we have built up before termination survive after these Terms end. These Terms apply until either of us ends them.

You can end them at any time by telling us you no longer want to use the Service or by stopping using the site. If we believe (in our judgement) that you've broken these Terms, we may end the agreement at any time without notice. You'll still be liable for anything owed up to the termination date, and we may stop your access to the Service.

If we don't enforce a right or provision of these Terms, that doesn't mean we've waived it. These Terms, together with any policies and operating rules posted on the site, are the entire agreement between you and us about your use of the Service, and replace any earlier agreements or proposals between you and us. Any ambiguity in these Terms won't be read against the drafting party.

These Terms, and any separate agreements under which we provide Services to you, are governed by the laws of Queensland, Australia. The courts of Queensland have non-exclusive jurisdiction to hear any dispute connected with these Terms.

You can find the most current version of these Terms on this page. We may update or replace any part of them at our discretion by posting changes here, and it's your responsibility to check periodically. Continued use of the site or the Service after changes are posted means you accept those changes.

If you've got a question about our terms or policies, contact our customer service team through the Contact Us page.