Order Processing

All orders placed with Eroticgel are processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has been shipped. Please note that the shipping of products may vary depending on the availability of the products at our warehouse locations worldwide.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at the checkout based on the delivery address and the weight of the items in your order.

For standard flat rate shipping: We offer Free Standard Postage for all domestic orders.

Items weighing over 5kg will be sent via courier, which may take 2-6 business days for delivery. Please note that delivery times may vary depending on your location and other factors.

International Shipping

For international orders, please be aware that due to COVID-19, many countries may experience shipping delays. We apologize for any inconvenience this may cause.

Shipments dispatched from the United States, United Kingdom, and Canada typically arrive within 6-10 business days. However, delivery times may vary depending on your location and any customs or import processing delays.

Import Duties and Taxes

Please be aware that your order may be subject to import duties, taxes, and other fees, including VAT (Value Added Tax), once the shipment reaches your destination country. These charges are not included in the purchase price and are the responsibility of the customer.

Eroticgel is not responsible for these additional charges, and we do not have control over them. Please check with your local customs office or tax authority for information on any potential fees that may apply to your order.

VAT and Import Fees

If VAT is applicable to your order, it may need to be paid by you as the customer. Any import fees or taxes required to clear your shipment through customs are also your responsibility. Eroticgel does not cover these costs and is not liable for any delays or issues related to customs clearance.

We strive to provide the best shipping experience possible and will do our utmost to ensure your order reaches you in a timely manner. If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer support team. We appreciate your business and look forward to serving you!